Refund Policy
At Marshal, we aim to ensure you're completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help with a straightforward refund process.
1. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- The item must be unused, unworn, and in the same condition that you received it.
- The item must be in its original packaging with all tags still attached.
- Refund requests must be made within 14 days of receiving the item.
2. Non-Refundable Items
Please note that we do not offer refunds on the following items:
- Sale items or items marked as non-returnable.
- Gift cards or items bought with a discount code.
- Personalized or custom-made products.
3. How to Request a Refund
If you wish to return an item for a refund, please email us at contact@marshalstyle.com within 14 days of receiving your order. In your email, include:
- Your order number
- The item(s) you want to return
- A brief explanation of the reason for your return
Once your refund request is received and approved, we will send you instructions on how to return the item.
4. Return Shipping Costs
You will be responsible for paying the return shipping costs unless the item is defective, damaged, or incorrect. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Processing Your Refund
Once we receive your returned item, we will inspect it to ensure it meets the refund eligibility criteria. If approved, your refund will be processed within 7-10 business days. Refunds will be issued to the original payment method.
6. Exchanges
We currently do not offer exchanges. If you would like a different size, color, or product, please return the item for a refund and place a new order.
7. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will provide you with a return shipping label and a full refund once the item is returned.
8. Contact Us
If you have any questions or need further assistance regarding your refund, please contact us at contact@marshalstyle.com.
What is the estimated delivery time?
Delivery times are influenced by product availability, geographic location of the product in inventory, your shipping destination and the courier partner's time-to-deliver in your location
How much does delivery cost?
Delivery charge varies with the product you are purchasing. We incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps to offset logistics costs.
What happens if I am out when delivery is attempted?
Your order will be delivered to the delivery address you have provided to us. If you weren’t available when the courier partner knocked at your door, two additional delivery attempts will follow on successive days.
When will the deliveries take place?
Our courier partner will try to deliver between 9:00 and 18:00. If you cannot be there at a certain hour, try to see if someone else can be at the delivery address to accept the parcel on your behalf.
How will I be notified about my order?
If you have successfully placed an order with us, we will keep you notified at different stages of the journey of your order. An e-mail or SMS will be sent once you've successfully placed your order. We'll also let you know as soon as the seller ships the item(s) to you along with the tracking number(s) for your shipment(s). You can track your orders from the “Track Order” section on our website. We’ll send another communication when your package is on its way to be delivered to your specified address.
How will the packaging look like in case of a door delivery?
We ensure highest standards of packaging norms and deliver all our products in highly standardized Carton Boxes which will enable there are no damages while handling your items.